Created by Eidolon LLC

2018

Dear Patients,

Effective 03-30-2020-ALL TOWER ORTHO APPOINTMENTS WILL BE VIA TELEHEALTH for your safety and our staff's safety, except on an as needed basis.

Tower Ortho cares about your health and safety. Using Microsoft Teams, we can see you from the comfort and safety of your home. Using Microsoft Teams does not require that you download an app on your computer (it will ask you to do so on a smarthphone though). You’ll receive a link via email. About 10-15 minutes before your appointment, you’ll just click on the link and it will open your default web browser. You’ll have the option to VIEW AS WEBPAGE (this is why you won’t need to download software to a computer but may need to on a phone). David in our office is available to help talk you through software or connection issues.

If possible, we ask that you have someone with a smartphone to assist you with your call – that person can use the app so that we have audio and video that allows you to see us. And Tower Orthopedic will then be able to see you walk, see you point to where your pain is, and just see you to see how you’re feeling. Telehealth – it’s a brand new way of doing things with a provider you’ve trusted for a long time.

At Tower Orthopedic and Joint Replacement, patient safety and well-being has always been our first priority. In light of recent concerns about the outbreak of the coronavirus (COVID-19), patients should be assured that we employ the highest standards of safety and infection control protocols. We are actively monitoring developments and news regarding local outbreaks and will take further action if necessary.

 

The hospitals in Anchorage are suspending elective and non-urgent surgical procedures for at least the next month. If you had surgery scheduled, we will be calling you to let you know that this is canceled. We will put you on a list of those to be scheduled first when elective surgery is allowed to resume.

 

For the safety of our patients and our staff, if you are experiencing a cold or flu-like symptoms, please call our office to reschedule your appointment.  If you have a post-operative appointment and have any symptoms, please call our office before coming to your appointment. 

 

In addition, according to the Alaska Department of Health guidelines recently issued, we ask patients who have recently traveled to wait 14 days after their return to schedule or attend any appointments. 

 

If you are symptom-free and plan to attend your appointment, we are asking your assistance in stopping the spread of viruses by limiting those attending an appointment with you to one healthy adult guest only. Minors under the age of 18 should only come to the office if they are the patient.  The CDC is recommending social distancing, so we are minimizing the number of people in our facility.  We may also temperature scanning patients and their guests at our discretion.

 

While the best way to prevent illness is to avoid exposure, the CDC recommends the following measures:

  • Avoid close contact (within 6 feet) with people who are sick.

  • Avoid touching your eyes, nose, and mouth.

  • Stay home if you are sick.

  • Cover your cough with a tissue or sneeze into a tissue, then throw the tissue in the trash. If a tissue is not available, sneeze or cough into your elbow. Then wash your hands.

  • Read more about the CDC's virus prevention recommendations at https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html.

 

Thank you for helping contain the spread of viruses in our community.